A customer experience design organisation

RESEARCH · DESIGN · DELIVERY

CUSTOMERS DESIGN THE BEST EXPERIENCES


We combine the insights of a consultancy with the creativity of an agency. A unique hybrid that successfully delivers customer evidence led change.

Dedicated team

We have a dedicated team of expert customer experience researchers, product designers, information architects, interaction designers and transformation experts.

Private and Public sector focus

We operate successfully across both the private and public sectors enabling cross-fertilisation of ideas and solutions. Nobody has a monopoly on good ideas, we take the best of both sectors and share.

Central London based research labs

Our purpose built labs provide an informal customer environment that fosters engagement whilst our technology enables us to observe and record all the important learning.

We provide the evidence to drive your ideas

We believe everyone impacted by a service or product are customers. Hence we work with all customers to design outstanding and cost effective solutions.

SOME OF OUR CLIENTS


We value every client relationship, from large FTSE 100 companies to small charities, and have over 70% repeat customers.

CONTACT US


If you are interested in really understanding your customers and designing services and products with them, please contact us by.

ExperienceLab logo

We combine the insights of a consultancy with the creativity of an agency. A unique hybrid that successfully delivers customer evidence led change.

Serco Group plc Logo

ExperienceLab™ is a part of Serco Group plc.

Contact Us

+ 020 7421 6499
info@experience-lab.com

Find us at:

22 Hand Court, London
WC1V 6JF

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