As leading experts in user research, we were asked by the team at Vogue to deliver in-depth research with traditionally hard to engage user groups from across the world.
We were asked by Scottish & Southern Electricity Networks (SSEN) to assist with their customer journey programme
Our research for a global marketplace provider drove their improved personalised customer experience approach.
An international telecoms provider wanted to gather user feedback on the pain points and positive aspects of the existing interface to help specify and prioritise their UX design work.
The airport authorities wanted to understand their customers and update their services
An international integrated payments company asked us to explore the possibility of allowing Amex Membership Reward card holders to auto redeem their points with specific merchants.