How we work, learn, shop, socialise and live changed almost overnight this year. As researchers, we wanted to understand what these changes meant – both

The sudden transition to remote working has left many Employee Experience, Talent, HR and Internal Communications teams with an urgent need to overhaul their onboarding

The unlock of the economy is now leaping forwards, and organisations and businesses are now tackling a significant challenge in evolving their environments to meet

We are still only in the relatively early days of the new ways of working, but already the nascent indications of a new normal are

You may not know this, but ExperienceLab is part of Serco. That means we are a small but important component of an organisation that currently

‘Don’t lie to anyone, but particularly don’t lie to millennials. They just know. They can smell it. Be yourself’ – John Green , Author In

At one time or another, we’ve all come into contact with the army of people who work within hospitals to support clinicians. Porters, cleaners, housekeepers,

Following on from our previous team roundtable on the privacy implications of voice assistants (read that here), we held another to gather hot takes from the

Following on from our previous team roundtable on the UI/UX techniques behind the success of Amazon (read that here), we held another to gather hot

Amazon overtook Microsoft this week to become the world’s most valuable company. Founded only 25 years ago by Jeff Bezos, the retail giant has seen