ExperienceLab successfully appointed to Digital Outcomes framework

Someone writing on a post-it note and looking at mobile phone

ExperienceLab have been appointed to the Crown Commercial Services new Digital Outcomes 6 framework. The programme helps government bodies quickly access trusted suppliers to research, build, test and deliver digital services. Our appointment means that all public sector organisations can now access our specialist services for digital projects. With a vision to create a world […]

Introducing the new us

ExperienceLab logo

ExperienceLab have always been pioneers in our field, working hard to create a world better designed for everyone. Naturally, that’s a world which is constantly evolving so now, over 20 years since we were first established, we’re also evolving our brand to better highlight what’s important to us, who we are and what we are […]

How to apply 6 principles of journalism to UX research and consulting

I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab. In this post, I’ll take you through six principles of journalism that I use as a researcher and consultant. Before I made the transition into consulting, I started my career in journalism in 2014 and spent three years working as a reporter at […]

This is not a drill: The (very) real dangers of bad UX

The recent Hawaii missile alert incident highlights the power of UX design in helping both system owners and system users. On 13th January 2018, mobile phone users in Hawaii received the following emergency alert message: ‘Ballistic missile threat inbound to Hawaii. Seek immediate shelter. This is not a drill.’. Fortunately, there was no missile inbound. […]

What’s the Difference Between Service Design, UX and CX?

The term ‘service design’ has become overused. Partly because it’s a broad church, integrating a number of different disciplines, and partly because it’s seen as a more prestigious label for ‘user experience’ or ‘customer experience’ for agencies. As a result, it’s becoming less useful as a label – even as an industry insider, it can […]

Power Shift: Why users have become control freaks, and what it means for UX

In July of this year, Apple discontinued the iPod Shuffle and Nano, marking the end of the line for its dedicated portable music players. It’s not a surprise, considering that the way we consume music has fundamentally changed since the iPod’s mid-2000s heyday, but it’s a marker of how far user experience has come in […]