How to apply 6 principles of journalism to UX research and consulting
I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab. In this post, I’ll take you through six principles of journalism that I use as a researcher and consultant. Before I made the transition into consulting, I started my career in journalism in 2014 and spent three years working as a reporter at […]
Robo-advice: in the wake of the FCA review, here’s the problem that no one is talking about
This week’s FCA review of Automated Investment Services (“robo-advice”) emphasised once again that debate on this topic is still yet to mature from the regulatory and technical phase i.e. what the product is and what it does. But for those investing in robo-advice – and relying on it finding popularity with end users – the […]
Tottenham Hotspur, Rochdale FC, and the VAR system: a very public UX failure
Wednesday night’s match between Tottenham Hotspur and Rochdale was one of the most public examples of botched UX in recent memory. The introduction of the new Video Assisted Refereeing (VAR) system made for a disjointed game with long pauses, 2 goals disallowed without explanation, and mystified and angry fans and players. What’s more, it all […]
