ExperienceLab successfully appointed to Digital Outcomes framework

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ExperienceLab have been appointed to the Crown Commercial Services new Digital Outcomes 6 framework. The programme helps government bodies quickly access trusted suppliers to research, build, test and deliver digital services. Our appointment means that all public sector organisations can now access our specialist services for digital projects. With a vision to create a world […]

Introducing the new us

ExperienceLab logo

ExperienceLab have always been pioneers in our field, working hard to create a world better designed for everyone. Naturally, that’s a world which is constantly evolving so now, over 20 years since we were first established, we’re also evolving our brand to better highlight what’s important to us, who we are and what we are […]

How to apply 6 principles of journalism to UX research and consulting

I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab. In this post, I’ll take you through six principles of journalism that I use as a researcher and consultant. Before I made the transition into consulting, I started my career in journalism in 2014 and spent three years working as a reporter at […]

Tottenham Hotspur, Rochdale FC, and the VAR system: a very public UX failure

Wednesday night’s match between Tottenham Hotspur and Rochdale was one of the most public examples of botched UX in recent memory. The introduction of the new Video Assisted Refereeing (VAR) system made for a disjointed game with long pauses, 2 goals disallowed without explanation, and mystified and angry fans and players. What’s more, it all […]

This is not a drill: The (very) real dangers of bad UX

The recent Hawaii missile alert incident highlights the power of UX design in helping both system owners and system users. On 13th January 2018, mobile phone users in Hawaii received the following emergency alert message: ‘Ballistic missile threat inbound to Hawaii. Seek immediate shelter. This is not a drill.’. Fortunately, there was no missile inbound. […]

What’s the Difference Between Service Design, UX and CX?

The term ‘service design’ has become overused. Partly because it’s a broad church, integrating a number of different disciplines, and partly because it’s seen as a more prestigious label for ‘user experience’ or ‘customer experience’ for agencies. As a result, it’s becoming less useful as a label – even as an industry insider, it can […]