Experience Lab is part of Serco Group plc.
Jonathan is senior public services designer who has worked extensively with a range of government departments, not-for-profits and public bodies on award-winning transformation projects. Jonathan is passionate about social impact and has won two Good Design Australia Awards for social innovation. As Head of Design, Jonathan leads a team of designers that are able to transform services, develop innovative digital concepts and define new business strategies.
Jonathan is comfortable leading projects across the entire design process; from strategy, research and design; to implementation, product management and capability building. Jonathan is an experienced facilitator, professional coach and leads regular human-centred design training courses with Experience Lab, RMITOnline and General Assembly.
In his spare time Jonathan is a competitive club runner and cyclist. He is also passionate about art history and graphic design and has recently formed a strange niche designing beer labels.