We are a Customer Insight and Service Design Agency
Helping you deliver incremental gains, optimised experiences and new innovations. We have a relentless passion for unearthing truths, defining insights and collaborating with clients to design measurably better products and experiences
WHAT WE DO
We help you to better understand your users, designing with them, to improve your product or service, and giving them a measurably better experience
OUR TEAM
Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users
OUR TEAM
Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users
ExperienceLab by numbers
20 years
A modern agency with a strong legacy, we've been established for 20 years
5
We are a global agency, delivering international and multi-market research in over 20 countries, across 5 continents
800
We deliver research with over 800 people each year, across a range of sectors, backgrounds and nationalities
Client Testimonials
Trusted by our clients to deliver
”ExperienceLab took the time to understand the product space well, meaning they were able to translate their research into meaningful and actionable insights"
Senior UX ResearcherGlobal Workplace Technology
”They worked as part of our leadership team, provided excellent insights and great visualisations to assist decision making. I would fully recommend their skills and services"
Improvement Project LeadNorfolk and Norwich University Hospitals
”Our experience working with ExperienceLab was a breeze, they were collaborative and responsive, the agile way of working was highly effective"
Head of User ResearchGlobal Insurance Brand
Our latest thinking
How to apply 6 principles of journalism to UX research and consulting
I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab. In this post,…
