RESEARCH · DESIGN · DELIVERY

We deliver sustainable improvements through innovative user-centred design

“The brilliance of the programme is based on the quality of ExperienceLab's underlying research...”

Associate Professor of Operations ManagementUniversity of Oxford
WHO WE ARE

We are a customer experience and service design agency dedicated to working with users to design and deliver services that improve experiences, efficiency and outcomes

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We are recruiting

Join us in our mission to work with users to design and deliver services that improve experiences, efficiency and outcomes.

We believe in our people 💪

Our team

Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users.

Our Team

“ExperienceLab User Research team conducted an important piece of discovery research which involved understanding of our target audiences’ needs, behaviours, triggers, etc…….Our experience working with EL was a breeze, they were collaborative and responsive, our regular catch up call was efficient and effective, allowed our stakeholders to provide timely feedback, support and decision making required to meet the tight schedule. I will not hesitate to work with EL again in the future.”

- Global Composite Insurer

Ready to understand your customers and design services and products with them?

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