Human insight brought to life
We are a customer insight and service design agency centred around people and innovation.
Our services
By putting people at the centre of design we help organisations to make products and services better designed for real life.
Our team
Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users.
ExperienceLab by numbers
Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users.
A modern agency with a strong legacy, we’ve been established for over 20 years.
We are a global agency, delivering international and multi-market research in over 20 countries, across 5 continents.
We deliver research with over 800 people each year, across a range of sectors, backgrounds and nationalities.
