We are a Customer Insight and Service Design Agency

Helping you deliver incremental gains, optimised experiences and new innovations. We have a relentless passion for unearthing truths, defining insights and collaborating with clients to design measurably better products and experiences

Trusted by Global brands to put the user at the heart of design

WHAT WE DO

We help you to better understand your users, designing with them, to improve your product or service, and giving them a measurably better experience

About ExperienceLab
OUR TEAM

Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users

Join our teamMeet our team
OUR TEAM

Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users

Join our team

ExperienceLab by numbers

20 years

A modern agency with a strong legacy, we've been established for 20 years

5

We are a global agency, delivering international and multi-market research in over 20 countries, across 5 continents

800

We deliver research with over 800 people each year, across a range of sectors, backgrounds and nationalities
Client Testimonials

Trusted by our clients to deliver

ExperienceLab took the time to understand the product space well, meaning they were able to translate their research into meaningful and actionable insights"

Senior UX ResearcherGlobal Workplace Technology

They worked as part of our leadership team, provided excellent insights and great visualisations to assist decision making. I would fully recommend their skills and services"

Improvement Project LeadNorfolk and Norwich University Hospitals

Our experience working with ExperienceLab was a breeze, they were collaborative and responsive, the agile way of working was highly effective"

Head of User ResearchGlobal Insurance Brand

Our latest thinking

Welcome post-its from the EL team
Life At ExperienceLab

What’s it like working at ExperienceLab? – My first 2 months at EL

I’m Constance Ip, a UX Researcher and Consultant at ExperienceLab. It’s been two months since…
Methods

How to apply 6 principles of journalism to UX research and consulting

I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab. In this post,…
Opinion

Here’s how (and why) we’re using customer research techniques to understand the impact of Covid-19

How we work, learn, shop, socialise and live changed almost overnight this year. As researchers,…

Lets talk about your objectives

Whether you have a full defined brief, or have a challenge, and would like some input on how to approach it, our experts are here to listen and support.