Opinion Here’s how (and why) we’re using customer research techniques to understand the impact of Covid-19 How we work, learn, shop, socialise and live changed almost overnight this year. As researchers,…JoeNovember 19, 2020
Opinion 3 Service Design-inspired principles crucial to delivering world-class remote employee onboarding The sudden transition to remote working has left many Employee Experience, Talent, HR and Internal…JoeOctober 12, 2020
Opinion The Three Cs — Why direct user research is critical to organisations post-lockdown The unlock of the economy is now leaping forwards, and organisations and businesses are now…JoeJuly 3, 2020
Opinion How the principles of user research will be critical to businesses reinventing themselves post-COVID-19 How we choose the products and services we use, what we aim to achieve through…JoeMay 7, 2020
Opinion Remote Working – Fad or Fixture? We are still only in the relatively early days of the new ways of working,…JoeMay 1, 2020
Opinion Using User Centred Design in the Fight to Defeat COVID-19 You may not know this, but ExperienceLab is part of Serco. That means we are…JoeApril 23, 2020
Opinion For Financial Services firms targeting millennials, authenticity is the key ‘Don't lie to anyone, but particularly don't lie to millennials. They just know. They can…JoeMay 14, 2019
Opinion How User-Centred Design Delivered an Award-Winning Staff and Patient Experience At one time or another, we’ve all come into contact with the army of people…JoeMarch 28, 2019
Opinion How can we make user research more inclusive, and more representative? Following on from our previous team roundtable on the privacy implications of voice assistants (read…JoeMarch 18, 2019
Careers UX intern position available – apply by 29th March We're seeking an intern to join our friendly, collaborative team of 16 researchers, designers and…JoeMarch 8, 2019
Opinion Digital Assistants: Will Privacy Concerns Stand in the Way of Improving Voice UX? Following on from our previous team roundtable on the UI/UX techniques behind the success of…JoeFebruary 7, 2019
Opinion Amazon is the most valuable company in the world: how did UX and CX design help? Amazon overtook Microsoft this week to become the world's most valuable company. Founded only 25…JoeJanuary 11, 2019