Join us

Join us in our mission to work with users to design and deliver services that improve experiences, efficiency and outcomes.

See all the roles currently available at ExperienceLab below.

Business Development Executive

The role
To work with the current Head of Business Development to develop and successfully deliver the ExperienceLab growth strategy

About you
We anticipate that this role will appeal to a candidate with 2 to 3 years’ experience of successful business development in a professional services organisation. We expect that you will have a proven network of industry contacts relevant to ExperienceLab and that you are now looking for the opportunity for autonomy and fast track growth into a senior role.

What we would expect you to demonstrate

  • That you are a self-starter who is not afraid of taking the initiative and generating your own ideas on how to find and grow new business
  • Good sales and prospecting skills in an agency/consulting environment
  • The ability to thrive in an environment where ambiguity is commonplace
  • The ability to work well within a team environment
  • Appropriate granular knowledge and understanding of selling professional services
    Commercial acumen – with a proactive and creative approach to looking after the needs and concerns of customers
  • Excellent communication and influencing skills through verbal, written, and interpersonal presentation
  • The ability to deal concurrently with a wide range of customers
  • Creativity and an ability to design and deliver marketing campaigns
  • Well organized and disciplined team player
  • Good organizational skills with the ability to set priorities and be flexible as part of a small team
  • Potential to develop into a member of the ExperienceLab leadership team

Non-essential but desirable skills/experience

  • Experience of private and public sector sales
  • Experience and knowledge of service design and design-led thinking
  • Experience and knowledge of UX and interaction design
  • A proven network of relevant industry contacts

 

How to apply: 

Please forward your CV and cover letter to paul.martin@experience-lab.com with the subject line: Business Development Executive May 2019

Candidates only – please don’t contact us if you are a recruiter.

Senior UX Consultant

The role
This is a varied and challenging role for a researcher with at 4+ years of experience as a UX researcher or service designer.

Key responsibilities

  • Using your research and design thinking skills across a variety of environments (both technical and non-technical) to help translate business challenges into innovative outcomes for internal and external clients.
  • Taking research insights and turning them into service and design recommendations, communicated in compelling ways appropriate for your audience.
  • Shaping responses to client briefs and developing research plans and proposals.
  • Leading small teams of consultants to deliver small and medium sized projects with minimal oversight from account managers, or work as part of a team on bigger projects.
  • Presenting to and managing clients and stakeholders, the role requires excellent communication and presentation skills.
  • Planning and conducting field research to uncover the behaviours and motivations of customers and users (using techniques such as contextual enquiry, preparing and running workshops and focus groups with customers and stakeholders).
  • Creating personas, customer journey maps, process flows etc.
  • Planning, coordinating and conducting lab-based UX research, expert evaluations and in-depth interviews.
  • Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.
  • Acting as a mentor for more junior staff.

This is a broad and stimulating research role that requires someone who is interested in trying their hands to a wide range of tasks and responsibility.

About you
Are you someone who:

  • Relishes solving complex problems?
  • Is not daunted by tough project challengesor tough stakeholders
  • Feels comfortable dealing with ambiguity or a lack of structure, such as projects with a wide brief or where you need to work out the way forward and come up with an approach. Your attitude will be one that is “How can we do this” rather than “we can’t do that”.
  • Won’t shrink from being involved in business development and contributing to proposal writing.
  • Feels strongly about helping shape and contribute to the growth of our team and our practice.

What we can offer you
Working with us you’ll have the chance to further your career by:

  • Be exposed to a very diverse range of projects and challenges: UX usability testing, CX, business and service related research
  • Work in a collaborative, demanding environment where you can influence outcomes
  • Work on projects that have a positive social impact
  • Expand and develop your skills rapidly

 

How to apply
Applications are managed through our parent company, Serco. Please click here to apply for this role.

For any other info please contact us at careers@experience-lab.com with the subject line: Senior UX Consultant 2019

Candidates only – please don’t contact us if you are a recruiter.

UX Consultant

The role
This is a varied and challenging role for a junior to mid-level with either a UX research
or a Service Design background.

Key responsibilities

  • Using your research and design thinking skills across a variety of environments (both digital and physical services) to help translate business challenges into innovative outcomes for internal and external clients.
  • Planning and conducting discovery research to uncover the behaviours and motivations of customers and users
  • Planning, coordinating and conducting usability tests, expert evaluations and in-depth interviews.
  • Taking research insights and turning them into service and design recommendations, communicated in compelling ways appropriate for your audience.
  • Creating personas, customer journey maps, process flows etc.
  • Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.
  • Managing and delivering your work with minimal oversight from project managers.
  • Presenting to and managing clients and stakeholders.
  • Supporting business development through shaping proposals in response to client briefs.

This is a broad and stimulating research role that involves much more than just doing usability testing. Interested?

 

How to apply

Applications are managed through our parent company, Serco. Please click here to apply for this role.

For any other info please contact us at careers@experience-lab.com with the subject line: UX Consultant 2019

Candidates only – please don’t contact us if you are a recruiter.

Why ExperienceLab?

We are a diverse and close knit team hailing from a

range of professional backgrounds as well as cultures and continents.

We would love to welcome more motivated, kind, thoughtful people who will bring out the best of our findings, our solutions, and ourselves. Whilst we are well established (since 2001) our staff profile is young, and we work to create and maintain a vibrant and mutually supportive environment.

Our projects vary greatly, from usability testing digital prototypes in the lab to immersing ourselves in an environment to understand how people behave, what motivates them and what opportunities there are to improve experiences.

Being part of the Serco Group provides unique research and service design opportunities in challenging environments such as hospitals and prisons, where our work can make a real difference to people’s lives. We also have a successful and growing private sector client base, working with some truly exciting and innovative brand names.

Our work encompasses Service Design, UX and Interaction Design with the emphasis always firmly on being customer/user-led.

Benefits

Pension

Matched employer pension contribution of up to 6% of salary

Team building

Regular social activities

Training

A training budget every year for everyone

Transport

Cycle-hire schemes and other travel benefits

Discounts

More than usual corporate discounts

Volunteer

Two days volunteer leave each year

Additional Benefits for Senior Consultant and for the Business development roles:

  • Individual Private Medical Insurance
  • Eligibility for bonus

“Working at ExperienceLab is really rewarding. Projects are creative, intellectually stretching mix of public and private sector, and the team culture is close-knit and supportive.”

ExperienceLab employeeAlexa Chan

Don’t feel the roles above are right for you, but still interested in joining us? We’re always on the lookout for passionate, talented people – so please send your CV to:

Careers@experience-lab.com