Meet our team
Our highly skilled team of researchers and designers are committed to delivering great outcomes through working with service users.
With a background in complex systems engineering and management consulting, Vickie is a proactive leader of large-scale programmes with a strong track record of driving innovative, people led solutions to solve problems across a wide range of industry sectors. As Managing Director for ExperienceLab, she leads the vision and strategy, while also staying hands on ensuring a high-quality output from the business.
Jason is an experienced researcher with a history of leading multi-disciplinary teams in user experience and service design. Jason helps organisations deliver customer focused experiences through a collaborative, human-centred approach which marries business goals and user needs.
Joel has experience spans UX, Digital, Marketing Technology, Data and Transformation. Working with clients across many sectors to deliver new digital platforms and exciting future visions, he has a passion for Innovation, and thrives in creative sessions designing future platforms and models which leverage technology to drive advantage. His MBA from the University of Leeds specialised in Management Consulting and Innovation.
Rebecca is all about the people and is happiest when delivering projects that positively impact people’s lives. Rebecca focuses on delivering large Service Design and Consulting Engagements in partnership with our parent company Serco.
Emily has 7 years experience working with both private and public sector clients. Her passion is in helping clients discover new perspectives on their product/services through user-centred research and identifying game-changing design opportunities. Emily’s experience in utilising co-design methods and techniques has helped shape the vision and solutions across transport, education, retail and financial service experiences.
Kristine is an experienced design researcher with 15+ years of experience of gathering rich insights based on peoples real life experiences to inform the design or redesign of services, digital experiences and products. Passionate about understanding people’s behaviours, needs, expectations and influences in order to design great experiences. She is also the Vice-President of the User Experience Professional Association (UXPA) UK.
We are always seeking out highly skilled researchers, designers and consultants that are excited by delivering positive impact for clients.
Our latest thinking
What’s it like working at ExperienceLab? – My first 2 months at EL
I’m Constance Ip, a UX Researcher and Consultant at ExperienceLab. It’s been two months since…
