Our thinking

Here we share our expert insights on the latest news, trends and stories.

Our thinking

Here we share our expert insights on the latest news, trends and stories.
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Achilles SilverPlus Award to ExperienceLab

ExperienceLab awarded prestigious Achilles UVDB Validation

ExperienceLab has been awarded Silver Plus accreditation by Achilles. In recognition of...

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Paint brushes

The art of mixed methods

Mixed methods research is an art, and the quality of the final...

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Measuring user satisfaction with Government services

A new report released by the Serco Institute and ExperienceLab has found...

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A day in the life of a UX Researcher

Hello! My name is Yasmin, and I am currently working as a...

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Someone writing on a post-it note and looking at mobile phone

ExperienceLab successfully appointed to Digital Outcomes framework

ExperienceLab have been appointed to the Crown Commercial Services new Digital Outcomes...

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ExperienceLab logo

Introducing the new us

ExperienceLab have always been pioneers in our field, working hard to create...

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Welcome post-its from the EL team

What’s it like working at ExperienceLab? – My first 2 months at EL

I’m Constance Ip, a UX Researcher and Consultant at ExperienceLab. It’s been...

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How to apply 6 principles of journalism to UX research and consulting

I’m Katie Sola, a senior UX researcher and consultant here at ExperienceLab....

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What’s it like to work at ExperienceLab?

Anisha Kanabar is one of our UX Research Consultants – she spoke...

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Here’s how (and why) we’re using customer research techniques to understand the impact of Covid-19

How we work, learn, shop, socialise and live changed almost overnight this...

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3 Service Design-inspired principles crucial to delivering world-class remote employee onboarding

The sudden transition to remote working has left many Employee Experience, Talent,...

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The Three Cs — Why direct user research is critical to organisations post-lockdown

The unlock of the economy is now leaping forwards, and organisations and...

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Life at ExperienceLab​

Get to know us! We share stories and events from the ExperienceLab team, including team member profiles and our teams latest thinking.

Insights & Ideas

You'll find Articles and Blogs sharing the latest insights and findings from our work. Find customer, sector, method and technology insights.

Opinion & Commentary

News and views on the latest trends and stories. Our team share their thinking and invite your opinion.